Privacy Policy

Sprakel & Co Real Estate

Effective Date: 16/01/2026
Last Updated: 16/01/2026

Sprakel & Co Real Estate (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with your use of our website [www.sprakelandco.com.au] and our services. This policy is made in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information that you provide directly when you interact with our website, including:

Your name
Contact details (email address, phone number)
Property address and related details (when submitting an appraisal request)
Any other information you choose to provide through online forms or communications

We may also collect certain technical information automatically, such as your IP address, browser type and usage data, where permitted by law.

2. How we collect personal information

We collect personal information when you:

Complete a form on our website (e.g., contact or appraisal request form)
Email or otherwise communicate with us
Visit or interact with our website, including through analytics and tracking technologies

We do not collect more personal information than is reasonably necessary for our services.

3. Why we collect personal information

We collect your personal information to:

Respond to and manage your enquiry or request
Provide real estate services
Communicate with you about your property or service requests
Comply with legal and regulatory obligations
Improve our website and services

Your information will not be used for unrelated purposes without your consent.

4. How we use and disclose personal information

We may use or disclose personal information to:

Our employees and service providers who assist in delivering services (e.g., CRM providers, email platforms)
Third parties where you have consented, or where otherwise required or permitted by law

We may disclose personal information outside Australia in limited circumstances (for example, where a service provider is located overseas). Where this occurs, we will take reasonable steps to protect your information.

5. Cookies and other tracking technologies

Our website may use cookies and similar technologies to collect technical information about your visit. These technologies help improve your experience but do not identify you personally unless you voluntarily provide personal details. You can manage cookie preferences through your browser settings.

6. How we store and secure personal information

We hold personal information in secure systems protected by administrative, technical and physical safeguards. We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal obligations.

7. Access, corrections and complaints

If you would like to access or correct personal information we hold about you, please contact us (details below). You may also make a complaint about how we have handled your personal information, and we will respond in accordance with our internal procedures and the APPs.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

9. Contact us

If you have any questions, concerns, or requests regarding your privacy, please contact:

Sprakel & Co Real Estate
33B Tarmac Way, Pakenham Vic 3810
Email: john@sprakelandco.com.au
Phone: 0411 488 319